Welcome to File Reporter Support

The mission of this site is to be a clearinghouse of practical information about File Reporter for current and prospective customers and partners. It is intended to be primarily support-focused as opposed to marketing-focused.

Sold by OpenText and its partners, File Reporter provides data insight on files stored on your network and in Microsoft 365 repositories, so you have the information you need to optimize and secure your stored files. It is available both as a standalone product and as part of the Data Access Governance suite where it joins forces with its sibling product File Dynamics. File Reporter is developed and supported by Condrey Corporation, the maintainer of this site.

Product News

File Reporter 25.3 was released in July 2025.

This release includes updates to the DDRI Agent, database views, and bug fixes. For more information, see the product Release Notes.

What is File Reporter?

With so much attention today on data management, it is imperative that you know as much information as you can about the data you are storing. That’s where OpenText File Reporter comes in. Whether you’re dealing with issues pertaining to data growth, data access governance, compliance with data regulations, privacy, data loss prevention, and many others, File Reporter delivers the detailed file storage intelligence you need so that you can address these issues.

File Reporter inventories Microsoft network file systems, Microsoft 365 cloud application libraries for SharePoint Online, Teams, and OneDrive, then provides answers to questions such as:

What files are being stored?
Who has access to confidential or high-value files?
What files are no longer relevant and should be deleted or archived?
Are duplicate files taking up disk space?
Are personal files such as music or video files being stored on the network?
Are confidential or high-value files being stored in their proper locations?
Is regulated data being stored in compliance with privacy regulations?

File Reporter answers these questions and more through a variety of reporting options including Built-in reports, Custom Query reports using SQL commands, graphical analytics tools, and even exported through other tools such as Power BI.

Purchasing File Reporter

File Reporter is sold exclusively through OpenText and is available from the following products and product suites:

OpenText File Reporter

OpenText File Reporter inventories Microsoft network file systems and 365 cloud application libraries to deliver the detailed file storage intelligence you need to optimize and secure your network and Microsoft 365 cloud application storage for efficiency and compliance.

OpenText Data Access Governance

OpenText Data Access Governance (DAG) addresses the emerging market segment concerned with identifying and addressing the malicious and non-malicious threats that can come from unauthorized access to strategic and mission-critical unstructured data.

To purchase a product, contact your OpenText account rep or call the applicable phone number for Sales listed on this page.

Downloading File Reporter

All purchased software and entitled software updates are available for download through the OpenText Software Licenses and Downloads (SLD) site.

To log in, go here.

Activating Your License

Click this link to activate your license. You will be asked to provide registration information, your organization's Active Directory forest root name, and your activation code.

Product Evaluation

As part of a project under the guidance of OpenText Technical Support, you can evaluate the product for a limited time span for proof-of-concept purposes.

For more information and to begin the process, contact us at support@filereportersupport.com.

Product Version Comparison Chart

Since the introduction of File Reporter in 2010, the product’s set of features and benefits have continuously been updated and expanded.

To see if you’re using the latest version of the software, download this version comparison chart.

Product Support

OpenText offers an extensive set of customer support options to help your organization deploy and utilize File Reporter at its optimum efficiency. File Reporter customer support reps are considered experts in the product and continue to receive positive feedback from customers for their ability to quickly diagnose problems and get them resolved in a timely manner.

To contact OpenText Customer Support, start here.

Renewing Your License

File Reporter subscription licenses must be renewed once the license timespan has expired. To renew your license, visit the OpenText Online Renewal Center.

Note: File Reporter is licensed by user. A user is considered anyone who has access rights to storage that is being reported on by OpenText File Reporter.

Join the Community

OpenText has an active user community on its forums. File Reporter resides in the Data Access Governance forum, where you can learn File Reporter tips and tricks, get answers to technical questions, get product release announcements, and at times, get help from real OpenText Support technicians.

Find Partners

Perhaps you’re not confident in your ability to deploy and configure File Reporter. That’s OK, we have an extensive set of partners all over the world that can help you do so.

For a directory of OpenText partners, click here.

If you need additional help finding a partner, contact us at support@filereportersupport.com.